Admin Order 58-95-02-F (2) - Laserfiche WebLink

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customers, but there may be such a surcharge in the future. ~--~~ ~ r • Customers may request an informal resolution of errors or discrepancies in their charges. Customers who, wish an adjustment to their fee not resolved informally may seek resolution through. one of the processes explained below (sections 6.1 and 6.2). If no agreement is reached, the customer may go through a formal appeals process as outlined in section 6.3. j 6.1 Application Process For Reduced impact to Stormwater System Reductions ~~~-exe~tiexs will not be granted automatically to either existing or future customers. To be consistent with other City policies, the utility will not grant exeh~s-ar reductions for social goals. Customers may apply for a reduction er-a}~'n~ten based on the criteria listed below. ~Elirr'na on~~f~,~u nti . and u° lit~~ cc~mpo~ne~ ~ will be granted only to those customers who can show. that no runoff from the site is directly or indirectly entering the City's public stormwater system based on the following criteria: l , all their runoff discharges into an area. that does not ultimately enter. into the City's drainage system (e.g. Willamette River, non-City-owned facilities), or , • 2. .all their runoffis retained on-site through a constructed containment system, such as ` a dry well. • Reductions lc~ tl~e, yc~aizzat~ a,nd duality c oxi~~c,i~~ofttl~e~~e~,~,~e, will be granted to those customers who can show that a quantifiable portion of their runoff is -not directly or indirectly entering the public system based on the following criteria: 1. part of their runoff discharges into an area that does nit z~ltimately enter the City's public stormwater system. -- in accepting an-e~fer~ptier~ lcducti<>n for this reason, the customer must also assume. responsibility for compliance with any state or federal regulations that apply to the body of water that the customer is draining into, or Stormwater Service Charger Methodology Paper -Page 12 Draft Revisions -April 10, 1995 Customers who.can document an existing or planned reduction or elimination (as described below) of their dischar a to the ublic stormwater system will receive a reduction er e~~~ ft eii°; „„p,~, ;' to arge. A customer who receives a fee reduction will pay a portion of the total fee. The total fee is calculated as described in sections 5.2.1 ~;