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MEMORANDUM <br /> +r- ~ <br /> EUGENE VvATER & ELECTRIC BGARD <br /> T0: City of Eugene <br /> FROM: Customer [nformation System Support <br /> DATE: May 14, 2009 <br /> SUBJECT: EWEB Economic Rebate <br /> In support of the EWEB Board's decision toprovide aone-time rebate of $30 to all <br /> residential electric customers, the Customer Information System ~GIS} Support team <br /> researched possible methods for distribution of these funds. We determined that of the <br /> several options considered, including manual entry, adapting the CIS system's rebate <br /> process to add the one-time electric rebate was the best and most expedient method. <br /> This solution required the least amount of labor and programming changes as well as <br /> providing clearly defined rebate information on customer's bills. In addition, this process <br /> provided an automated solution for applying funds to the customer accounts as well as <br /> ability for customers to donate the funds to Customer Care, if desired. <br /> <br /> All residential customer accounts were adjusted $30 for the rebate. When customers made <br /> their payments, the CIS system proportionally applied that payment across all services and <br /> charges on their bill. As a result, a portion of the electric rebate was applied as a payment <br /> to water district, sewer, and stormwater charges. These payments applied due to the <br /> posting of rebates were included in the remittances to the water districts, sewer and <br /> stormwater resulting in an overpayment fvr the month of March. <br /> The C1S support team created a report to capture all payments that were applied to water <br /> district, sewer, and stormwater for the rebate. The report shows the customer account <br /> number, the amount of each payment applied due to the rebate, the type of service it was <br /> applied to Water, Sewer, or Stormwater}, and the date of the charge. These amounts will <br /> be deducted from the April remittances. <br /> If you have questions about the rebate application and adjustments, please contact Charlie <br /> <br /> Walker, Customer Information Services Su ervisor at 334-6311 ext 3206 <br /> p <br /> <br />