PWA Sw Survey #9 Contract #2009-00326

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Stormwater Public Opinion Survey #9 Contract #2009-00326 Exhibit B -Scope of Services Services to be provided: Consultant agrees to provide the City with the following services: 1. The consultant will review any changes to the survey and pretest the survey instrument to insureit is both valid and able to be administered. Prior to conducting the pretest(s), the consultant must present the City with a modified survey instrument, reflecting any changes resulting from the pretest(s). 2. The consultant will obtain source data on which the telephone survey contracts are based. Consultant must conduct the survey. It is to be administered by telephone at such times of the day and on such days of the week that will minimize the number of "no contact" calls as well as minimizing response bias to the greatest extent possible. Telephone interviews must be conducted by people; computerized telephoning will not be acceptable. 3. The consultant must provide a written summary of results, including summary statistics for all survey questions and verbatim transcripts for open-ended questions. Sub- samples must- include (but are not limited to) specific criteria and demographic information as identified. 4. The consultant will compare and contrast the results of this survey with those results of the spring 2003, 2005 and 2007 surveys and prepare a written summary with a highlight of the statistics for presentation purposes by June 30, 2009. 5. The consultant must provide the City with one bound, one unbound camera-ready original and one unbound narrative report without tables by June 30, 2009. 6. The consultant must provide a narrative report summarizing survey data and highlighting major findings using graphic displays to show overall responses for each question. Raw data must be submitted in written format. 7. The consultant will conduct one oral presentation of the significant findings to a staff person or group. Standard ConVact Provisions-Page B (Revised December 2005)