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Management Practices Self-Assessment <br /> I <br /> Chapter 5 Risk Management and Legal Review <br /> 5.1 Claims <br /> A procedure establishes the investigation, processing and payment of claims. <br /> Methods of documenting receipt of the claims, processing claims, and responding to the parties is <br /> .clarified in the stated procedure. The City Council, Board of Supervisors, Board of Alderman, <br /> Public Works Commission, Parliament or appropriate body overseeing the agency may be <br /> involved in acceptance of the claims and referring these claims to legal counsel or insurance <br /> companies for their evaluation. <br /> j <br /> Assigned to: Tammy Donahue Initial. Review Date: <br /> Completed by: Tammy Donahue Compliance Date: <br /> Amount Complete: Full Compliance <br /> Documentation/Directives: <br /> Administrative Policy and Procedures Manual <br /> Acceptance of Summons Served on the City: Chapter 13.1 <br /> Claims Against the City: Chapter 13.1.1 <br /> Workers' Compensation Benefit Administration: Chapter 13.2 <br /> Supplemental Wage Continuation Benefits: Chapter 13.2.2 <br /> Vehicle Accident Reporting: Chapter 13.4.5 <br /> Reporting Damage/Injury to Members of the Public: Chapter 13.6 <br /> Supervisors Guide -Liability/Property Claims Management Program <br /> <br /> i <br /> Pro <br /> e~rty/Casualty Claim Management Program <br /> Internal Claim Handling Guidelines <br /> Agency Compliance: <br /> The City of Eugene has a centralized Risk Services Division responsible for accepting, investigating, <br /> processing, and resolving claims made against the City. This includes general, auto, employment-related, <br /> workers' compensation, and unemployment claims. The investigation of each claim may be done with the <br /> assistance of supervisors, executive managers, and/or legal counsel. The acceptance or denial of a <br /> particular claim is the responsibility of the program manager. <br /> ©2004 American Public Works Association Version 5.0 <br /> 115 <br /> <br />