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Management Practices Self-Assessment <br /> i <br /> t ; <br /> 2.27 Grievance Procedures <br /> ~ Grievance. procedures are developed to resolve differences between the employee and the <br /> employer for all employee classifications. <br /> i <br /> i <br /> Grievance procedures include methods for identifying grievances; establishing time limitations for <br /> filing, who should present or respond to the grievance; developing criteria for employee <br /> representation; and outlining an appeal procedure for the handling of a grievance. <br /> Assigned to: Tammy Donahue Initial Review Date: 12/11/2002 <br /> Completed by: Tammy Donahue Compliance Date: <br /> Amount Complete: Full Compliance <br /> Documentation/Directives: <br /> APPM Policy Manual <br /> Complaint Policy and Procedure: Chapter 1.4.3 <br /> Complaint Policy and Procedure: Chapter 11.3 <br /> AFSCME Contract <br /> Article 34 -Grievance Procedure <br /> <br /> i Agency Compliance: <br /> - Employee grievances are handled in a couple of ways. In every instance, employees and supervisors are <br /> encouraged to resolve complaints informally, or at the lowest level possible . <br /> 'i If the issue does not get resolved informally and alleges a contractual violation, the parameters of the <br /> collective bargaining agreement dictate the process and time lines to be followed. For non-represented <br /> employees or issues not subject to the contract, the City's APPM Chapters 1.4.3 and 11.3 Complaint Policy <br /> and Procedures applies. Time lines are well defined in the policy or the AFSCME contract, as are the <br /> responsibilities of each party. In both types of complaint or grievance procedures, the provision for <br /> representation at any hearings or meetings is outlined, as is the appeals process. <br /> ©2004 American Public Works Association Version 5.0 <br /> 57 <br /> <br />