New Search
CTP Course Description Page 1 of 1 <br /> Back New Search Customer Service Excellence <br /> . ,..M,~n~..,,. <br /> Course Code: HR0149 i <br /> .Training Categories <br /> Human Resources/All Employee Optional Skill <br /> 'Internal/External: Internal <br /> '',Course Type: Continuing Education <br /> Primary Delivery Instructor Led <br /> "Method: <br /> 'Max Students: 30 F <br /> !:'.Duration Time: 5.0 <br /> "Target Audience <br /> Anyone whose job involves the need to support internal and external <br /> customers. <br /> "Course Content <br /> Great customer service is a part of many of our jobs on a daily basis. f <br /> i Great customer service is also a challenge to provide. This class will <br /> explore the things that create great customer service, help us better <br /> understand those things we do that really meet our customers' needs and <br /> z provide some tips on dealing with challenging customer situations. This is <br /> a 2-part class. One day for learning and practice and afollow-up session a <br /> 'few weeks later to see how strategies have worked. There is a $20 charge <br /> for this class which will be billed back to your department. <br /> Course Agenda <br /> General Information <br /> <br /> http://ceonline/core/hrclasses/course_descr.aspx?id=HR0149 6/28/2004 <br /> <br />