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i <br /> DIRECTION for Employee Assistance <br /> 2004 Training Calendar <br /> C <br /> I <br /> Difficult Conversations: How to Discuss What Matters Most <br /> ! Liz Dooley, M.S., N.C.C. <br /> <br /> j <br /> j <br /> We all have to have tough conversations every now and again with people we love, people we work with, <br /> people we dislike, sometimes with people we don't even know. Most of us would probably prefer to <br /> i <br /> avoid them rather than to take them on, in part because we don't feel skilled, can't find the right words, <br /> don't want to hurt anyone. <br /> I <br /> Should we REALLY tell someone what we're thinking and possibly risk a fight? Should we just shut up <br /> and keep our thoughts to ourselves and feel abused? Should we let them have it? Should we risk the <br /> possibility of being wrong? <br /> I <br /> This class will provide you with a way out of the anxiety and confusion. It will teach you how to handle <br /> even the most challenging interactions more effectively. <br /> You will learn: <br /> I . How to get ready for the conversation <br /> 2. How to start conversations in a way that will reduce defensiveness <br /> 3. How to keep the conversation on track and focused <br /> 4. How to keep your emotions on track and focused <br /> <br /> I <br /> i' <br /> Date: Thursday,ll/11/04 Lane County <br /> <br /> ~ Time: 3:00 p.m. - 4:30 p.m. BC Conference Room <br /> 125 E.8te <br /> <br /> II Eugene, OR 97401 <br /> DIRECTION Client Company fees: No Charge <br /> Non DIRECTION Client fees: $20.00 per person <br /> Due to limited space, registration is required at least one week in advance. To register call DIRECTION at <br /> 541-345-2800. If you're a Lane County employee, call or email Laura Yergan to register. <br /> 12 <br /> <br />