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DIRECTION for Employee Assistance <br /> 2004 Training Calendar <br /> I <br /> Dealing With Difficult People <br /> Teri Strong Ph.D. <br /> Mana er, DIRECTION for Em to ee Assistance <br /> g P Y <br /> We all have people in our lives who seem too "aggressive" or "pushy" or "intense." Knowing how to deal <br /> with people we find difficult can be frustrating and even frightening. In this workshop, you will learn <br /> specific skills to respond effectively in these challenging situations, whether it is in the workplace or in <br /> your personal relationships. <br /> Specifically you will: <br /> • Learn to recognize behaviors in others that maybe "early warning signs" of conflict or escalation . <br /> in interactions. <br /> • Develop specific skills you can use to help yourself remain calm, communicate clearly, and set <br /> boundaries in potentially difficult interactions. <br /> ~ • Discover strategies to respond to anger, avoidance, and defensiveness in a way that prevents <br /> further escalation, and allows individuals to move into aproblem-solving mode. <br /> • Practice new skills through the use ofrole-playing and discussion. <br /> i <br /> i <br /> <br /> j Date: Tuesday, 4/27/04 Lane County <br /> Time: 3:00 p.m. - 4:30 p.m. BC Conference Room <br /> 125E 8`h St. <br /> Eugene, OR 97401 <br /> Date: Thursday, l0/14/04 City of Springfield <br /> Time: 2:00 p.m. - 4:00 p.m. Library Conference Room <br /> 225 5`h St. <br /> Springfield, OR 97477 <br /> DIRECTION Client Company fees: No Charge <br /> Non DIRECTION Client fees: $20.00 per person <br /> Due to limited space, registration is required at least one week in advance. To register call DIRECTION at <br /> 541-345-2800. If you're a Lane County employee, call or email Laura Yergan to register. <br /> 10 <br /> <br />