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i <br /> Efficiency vs. Outcomes <br /> The starting point for any analysis of governmental functions should be a statement of <br /> community expectations. This usually takes the form of a vision statement or a values <br /> statement or a goals statement or some combination of those. <br /> i <br /> ~ In order to accomplish that vision, city staff needs to have a list of desirable outcomes <br /> that explain what the vision or goals or values look like in actual practice. Those <br /> outcomes are caused by the work outputs of city employees. Only the outputs that lead to <br /> VISION.... <br /> VALUES <br /> GOALS <br /> i <br /> .~F' <br /> OUTCOMES. <br /> i <br /> OUTCOME WORK _ WORK <br /> ~ MEASURES O JTPUTS INPUTS <br /> desirable outcomes are worth doing so the least amount of cost used to create a correct <br /> outcome is both truly efficient and truly effective. The chart above shows the <br /> relationships described. <br /> Of course, it's never quite that simple. All desirable outcomes are seldom defined. <br /> . Service level changes are often not well understood until they are implemented and <br /> unimportant work has a way of getting. done anyway in a governmental setting. <br /> <br /> ~ Measuring outcomes and outputs. is important but it is meaningless extra paper work if no <br /> one really cares about the data. Measurement is only measurement. Performance <br /> improvement requires someone who cares about improvement and who will then use the <br /> data to devise improved methods. Each <br /> WHO GARES? measure has a different answer to the question, <br /> VISIUN <br /> „A~~~~ who cares? Outcomes are generally important <br /> courvc ~ to citizens and therefore to the city council. <br /> , <br /> ~ Outcome measures are important to department <br /> ~ ~ heads because that's how they're judged by <br /> -a <br /> MEASURE: ~ ~ ~ ~'R~ citizens and council and the measures give <br /> _ them a wa to evaluate the effectiveness of the <br /> DEPT HEAD SUPERVISORS work outputs in their department. Output <br /> measures are important to supervisors because <br /> they allow them to evaluate the efficiency of their operations and work with employees to <br /> improve operations. <br /> 5 <br /> <br />