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Efficiency Opportunities: <br /> • Administrative staffing levels have been examined on a case by case basis in an effort <br /> o reduce staff or make them more efficient. Those efforts should be continued, <br /> however, it may be worth examining the amount of Departmental administration <br /> charged to the Road Fund. <br /> One way to do this would be to restructure the department on paper into a <br /> Transportation Department separate from Public Works. Calculating the <br /> administrative expenses for this imaginary department and comparing them to the <br /> current charges would tell if the prorated charges are appropriate. The paper exercise <br /> could also lead to a discussion of which services are necessary and to what degree. <br /> • A survey of customers of the administrative function has also been suggested and <br /> _would lead to greater understanding of where value is added and where things could <br /> be changed. <br /> Another version of such a survey is one in which the administrative people who are <br /> handling citizen requests are asked what they need to do their job better. Such a <br /> survey can often turn up procedural roadblocks keeping an organization from better <br /> .customer service. <br /> <br /> • .Road Fund operations are located in many different buildings. Each building requires <br /> upport staff for the functions located there. It is usually more efficient to have all <br /> departmental functions located in one or two places. Such co-location makes <br /> administration less expensive but savings are never enough to justify a move. <br /> 14 <br /> <br />