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_ _ , <br /> Overview <br /> Significant changes have occurred in Fleet Services during the past two years. <br /> Fleet spent year one examining customer needs, past practices, and areas <br /> needing improvement such as fleet maintenance, asset management, budgeting <br /> <br /> practices and customer services. Fleet Services spent year two implementing <br /> three key strategies for achieving a more efficient and effective operation: <br /> • Updating information system and technology to better measure <br /> personnel effectiveness, implement tailored OEM maintenance <br /> programs, and ensure regulative financial and environmental <br /> compliance. <br /> • Implementing staff development plan to improve technical and <br /> interpersonal competence, creating a positive and competitive team <br /> environment. <br /> • Establishing a customer service improvement plan, introducing better <br /> accountability, performance measurements, and unique service profile <br /> and commitment through department service level agreements. <br /> While Fleet Services is not yet all it can be, fleet management and staff have <br /> begun the transition of updating key operational, technical, and interpersonal <br /> skills using best practices and nationally recognized trainers and consultants. <br /> <br />