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, Important Information About Your Kinko's Commercial Account , , Terms and Payment Information: • The invoice presented at the point of sale is the official bill of sale. • Payment is due 30 days from the date of the invoice. • A Kinko's Commercial Account is not a revolving chazge account. If you aze unable to pay invoices in full, please contact your Customer Service Representative listed on the other side of this document. • To ensure prompt and accurate application, please enclose the remittance stub with your payment in the envelope provided. • Interested in sending your payments electronically? I{inko's has a variety of electronic billing and payment options. For information call 1-800-488- 3705. Customer Service • For assistance with your account, please contact I{inko's Customer Administrative Services at the toll-free number listed on the front of your state- ment. Customer Service Representatives aze available to assist you 24 hours a day, 7 days a week. • Please direct all inquiries to the Customer Service Representative whose name and extension appeaz on the front of your statement. • If you are unable to reach your representative, you may leave a recorded message on his or her voice mail, or press "0" at any time to have an operators redirect your call to an available representative. Billing Inquiries • If you have a billing inquiry, please check the box on the front of the remittance stub and provide a written explanation on the back of the stub or on company letterhead. I{inko's requires notification of a billing error or dispute within 60 days. You are expected to pay the remaining invoices per the terms and conditions of your account, but you do not have to pay any amount in question while we aze investigating your inquiry. A credit will be issued for any chazge detemvned to be incorrect. If the chazge is determined to be valid, a letter of explanation will be sent to you. • If your inquiry involves a tax related issue, please submit a copy of a valid exemption certificate or proof of reseller status to the address appearing or1 the front of this statement. We require proof of exemption status in each tax jurisdiction or state where you do business with Kinko's. • 1f you have a credit on your account, please write to request that the credit be applied to any open invoices or to request a refund. Reference your account name and number on your written request. Did You Know • Changes in company name must be submitted in writing on company letterhead. • To ensure accurate billing, presentation of your Kinko's Charge Card is required for all in-store transactions. An Authorized User on the account may use a picture Ill in lieu of a I{inko's Chazge Cazd. • ICinko's requires immediate written notification from a corporate officer or authorized representative for all additions, changes or deletions of Authorized Users on your account. • In case a Kinko's Chazge Cazd is lost or stolen, notify us immediately at 1-800-488-3705. • If your account reflects a past due invoice and you require a certified copy of the original, contact us at 1-800-488-3705 option 1. • You can use your I{inko's Charge Cazd to purchase Kinko's goods and services online. Just log on to www Icinkos.eom. Kirtkoi and ,Flrtkar.rom are propnetary marks of I+inko's Vrntures, Inc. and are used by permission. ®2001 Kinko's, Inc. All rights reserved. Bluing Inquiry? (Please remember to check box on front.) AddreSS Change? (P/ease remember to check box onfroniJ ACCOUnt Name (Changes in company ranee mass be sabmined in writing on company letterhead) Address Suite City State Zip Account # Telephone # Check here if you would like to receive a Kinko's Charge Card. Account # KIN04P