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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Secured Message <br />Reply <br /> <br />From: wfmGovernmentAccountSupport@VerizonWireless.com <br />To: clara.t.matsler@ci.eugene.or.us <br />Date: March 27, 2014 1:52:42 PM EDT <br />Subject: RE: Cancellation of apps on City of Eugene cell phones (WFM114508722) <br /> <br />Dear Clara Matsler, <br />We have completed your service request. Next time, your transaction can be completed online <br />using our quick tasks. Quick tasks are available 24x7, 365 days of the year while in the office or <br />on the go. <br />Reference Number: <br /> 114508722 <br />Please be advised that we were able to cancel the subscription service for mobile number 541- <br />359-5048 for the Match.com application. We submitted the same request for mobile number <br />541-913-0534 and the Ringtone Recorder Pro application, but are not able to confirm that the <br />service was cancelled. In order to best assist in this matter, it is recommended to cancel and <br />remove applications directly from the device. Please be advised that we also have block options <br />available to prevent unauthorized data usage and application purchases/subscriptions. <br />To obtain assistance in this process, please have the device available and contact our Technical <br />Support Team at 800-295-1614. This will allow our technicians to determine the best resolution <br />for your service needs. <br />It is our pleasure to serve you, and we apologize for any inconvenience this may present. <br /> <br />Visit us online to check order status, suspend or resume service, change user information and reset your voicemail <br /> <br />password from the main page. <br />Did you know the below transactions now support up to 99 lines at a time? <br /> <br /> <br />>Change Wireless Number <br /> <br />>Change User Info (this will include cost center) <br /> <br />>Change Voice Mail Password <br /> <br />>Change Cost Center <br /> <br />>Suspend and Resume Service <br /> <br />Log in to Verizon Enterprise Center or My Business to complete your transactions online. <br />Thank you for choosing Verizon Wireless. <br />Sincerely, <br />Selena Chhantyal | Verizon Enterprise Solutions <br />Government Customer Operations <br />Office: 800-295-1614 <br />-----Original Message----- <br /> <br />