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Exhibit H <br /> RJN COMPUTER SERVICES MAINTENANCE <br /> AND SUPPORT AGREEMENT - <br /> Subject to the following terms and conditions, RJN Computer Services, Inc., referred to as "RJN ", <br /> agrees to provide to the City of Eugene, Oregon, referred to as the "Client ", maintenance and support <br /> for CASS WORKS software for a Tree Inventory Management System as described in Exhibits E and <br /> F, and documentation, referred to as the "Program", for variable (see Addendum D -2) users and for <br /> operation on the Client's PC Network with a UNIX Workstation server as indicated below. <br /> 1. TERM OF AGREEMENT <br /> This Maintenance Agreement shall become effective immediately as authorized in writing by the <br /> Client on an annual basis at 15 percent of the current list price for the programs listed above <br /> excluding training and installation, or $1,030, currently, per year. - <br /> 2. AGREEMENT RENEWAL <br /> RJN will provide written notice to the Client within thirty (30) days of expiration of this Agreement. <br /> At that time RJN will provide the Client with information pertaining to any changes in Program <br /> support. If no information is provided to Client regarding changes in the Agreement cost or scope of <br /> services the Client shall assume that the renewal cost and scope are unchanged. If information is <br /> provided reflecting changes in the Agreement, cost, or scope of services, then Client will be advised <br /> in writing of renewal cost changes, if any. If the Client does not respond in writing or with a <br /> purchase order renewing the agreement within thirty (30) days of notification, RJN will discontinue <br /> all Program support. <br /> 3. RESPONSIBILITIES OF RJN <br /> RJN will provide the Client with all updates and revisions to the Program that are initiated by RJN. <br /> RJN will provide the Client with a single local contact for on line telephone support. On line <br /> telephone support shall be available workdays from 8:00 AM to 5:00 PM CST. RJN will make every <br /> effort to complete all agreed upon maintenance in a timely manner and /or as specified in the proposal. <br /> If problems cannot be resolved within reasonable time over the telephone, RJN will request Client to <br /> perform the following: <br /> 1. Back -Up the Program on diskette and return the back -up diskettes to RJN for in -house <br /> debugging of the Program. <br /> 2. Package any malfunctioning system components originally furnished by RJN and ship <br /> them to RJN's facility as directed. <br /> 4. RESPONSIBILITIES OF CLIENT <br /> The Client shall notify RJN immediately of any Program malfunction. The Client shall allow RJN <br /> required access, and have a Client representative present during service of the Program by RJN. <br /> -1-11- <br />