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Impact of Proposal The Service Profile process and product was designed to support multiple goals. These include: • Agreement between the Budget Committee and service teams on the purpose and direction of the service and its measurable results; • Provision of detailed information that supports these policy discussions; • Inclusion of citizen review and customer feedback to ensure the service has an external focus; and • Development of tools useful to the staff team in improving their service delivery. • Strengthen cross - division or cross - department service teams. Our recommendations negatively impact the last four of these goals. The "Historic Perspective" has been included in order to ground the Budget Committee in prior policy decisions that have framed the service to date. The "Operating Principles" provide teams a social contract for interactions with their customers and each other which has been useful for team - building and in guiding day -to -day service delivery decisions. The "System Map" helps teams and the Budget Committee see the service from a systems perspective. The Citizen Review step helps provide the external focus as well as validate the profile for the Budget Committee. SISC Direction Requested At the December 16 meeting: • If desired, request Service Improvement Team further explore other options. • Amend or adopt SIT recommendation on how to modify the Service Profile process and product. • Direction on timing of this discussion with the Budget Committee, in lieu of other BM47 meetings and prior concerns around the Citizen Review step. • Decision on timing to implement proposed modifications. At a future SISC meeting: What level of commitment can we now make to: • Collect and report performance measures (e.g., customer satisfaction). • Update /adjust service profile strategies and measures. • Implement service improvement projects identified.