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November 19, 1996 <br /> TO: Neighborhood Leaders Group <br /> FROM: Johnny Medlin, Maintenance Support Manager <br /> Roland Hoskins, Service Improvement Team <br /> Marge Boutell, Service Improvement Team <br /> SUBJECT: Urban Forestry Service Profile <br /> Attached, please find a draft of the Urban Forestry service profile. We are asking that you read <br /> the following profile in preparation for giving the City your impressions and ideas about this <br /> profile at your November 26 meeting. <br /> One of the City Council's strategies for 1995 is to improve the effectiveness and efficiency of <br /> city services through the implementation of the Service Improvement Program. This program <br /> encompasses 49 city services, and the process of completing a service profile for each city <br /> service is slated to take three years. Service Improvement team members conduct a series of <br /> meetings with service providers, resulting in a four page document for each service. The Budget <br /> Committee reviews and adopts these service profiles. The desired result of the service profile <br /> process is a move toward customer focused service, agreement on goals, results and measures, <br /> and consistent description of services to policy makers and the public. <br /> The Budget Committee has asked that service profiles receive input from citizens. As we have <br /> no formal Urban Forestry advisory committee at this time, we would appreciate your input about <br /> the following sections of the profile: the mission, outcomes, total system measures, strategies and <br /> objectives. We've attached a short questionnaire to help you with this task. <br /> Thank you, in advance, for your attention to this matter. <br />