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March 22, 1996 <br /> TO: Service Improvement Steering Committee (SISC) <br /> FROM: Andre Briggs, Youth Enrichment and Recreation Service Lead <br /> John O'Connor, Service Quality Manager, LRCS <br /> Marge Boutell, Service Improvement Team <br /> SUBJECT: Youth Enrichment and Recreation Service Profile <br /> Service Profile Meeting Schedule <br /> Service team members have three scheduled meetings to complete the service profile. Those dates are <br /> March 28, April 3 and April 4. To accommodate the schedules of the participants, one of those days is <br /> a full eight hours. <br /> Service Team Members <br /> Bonnie Beck, Westmoreland Facility Supervisor (LRCS) <br /> Andre Briggs, Resource Development Manager (LRCS), Service Lead <br /> Alice Brooks, Youth Enrichment and Recreation Coordinator (4J) <br /> Sue Gardiner, Youth Enrichment and Recreation Coordinator (4J) <br /> Jim Horne, Youth Enrichment and Recreation Coordinator (4J) <br /> Wendy Jenks, Youth Enrichment and Recreation Coordinator (4J) <br /> Carrie Matsushita, Marketing and Public Relations Manager (LRCS) <br /> Doug Post, Recreation Services Director (LRCS) <br /> Gene Thurmond, Youth Enrichment and Recreation Coordinator (4J) <br /> Citizen Involvement <br /> Site council members (District 4J school site councils) provide policy oversight for all school facility <br /> uses, and will continue in that role for the service profile. Site council representatives will be given an <br /> opportunity to review and comment on the draft service profile before it is reviewed by the SISC and <br /> referred to the Budget Committee. <br /> In November 1994, Recreation Services conducted a statistically valid survey to determine citizen <br /> satisfaction with its services. The survey revealed that 94% of citizens are satisfied with service <br /> received. Satisfaction with services for children lagged behind overall ratings. 64% of citizens were <br /> satisfied with these services; satisfaction was lowest among respondents with household incomes of <br /> less than $25,000. <br /> Customer Input <br /> In 1994, the City and School District 4J cooperated in conducting a needs assessment for the Youth <br /> Enrichment and Recreation Program. Surveys were distributed by most schools as part of their <br /> monthly school newsletter. This resulted in a prioritized list of classes in which children might <br /> participate, by region. Other surveys have targeted specific age groups, such as a 1995 survey of <br /> middle school students designed to determine their recreational preferences, and why many planned <br /> activities for middle school students lacked registrants. In addition, participant satisfaction surveys are <br /> distributed upon completion of each program, class, or event. We believe this level of customer input <br /> is sufficient for the team's needs in completing a Service Profile. <br />