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PERFORMANCE MEASURE DESCRIPTION <br /> 1. Service Name: URBAN FORESTRY <br /> 2. Date Profile Adopted: February 10, 1997 <br /> 3. Measure: Percent of random satisfaction survey card respondents (abutting residential <br /> property owners), who are satisfied or very satisfied with street tree <br /> maintenance. <br /> 4. Type of Measure <br /> Core Process <br /> List process: <br /> Total System (Check one) <br /> _Effectiveness <br /> _Efficiency <br /> _Financial <br /> Customer Satisfaction <br /> X Objective <br /> List strategy: Promote understanding and build consensus through the education and <br /> training of staff involved in tree maintenance. <br /> Time frame for objective: <br /> 5. Service Lead: Johnny Medlin <br /> 6. Service Category Number: 45 7. Primary DVSW: 9477 <br /> 8. Lead Contact Person for Data: Scott Planandon <br /> 9. Data collection: <br /> 9a. Is data now collected? No <br /> If not, projected start date of data collection: <br /> 9b. How frequently is data collected? None <br /> (When activity occurs: daily, weekly, monthly, quarterly, annually ?) <br /> 9c. How frequently is data reported? None <br /> 10. Is the data currently on an automated system? <br /> 10a. If yes, what system? <br /> 10b. If no, where is the data located? <br /> 11. Who is the audience for this measure? <br /> (Service team, management team or policy makers ?) <br /> 12. Other information you think would be of use: Not yet implemented <br /> S: \MEASURES \UF.PM.wpd Page 7 of 10 <br />