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WHAT DO CUSTOMERS WANT? <br /> Property Owners: Tree removals, beautiful trees that don't increase personal maintenance. <br /> Tree maintenance close to residence -- prune, water, remove. Want Urban <br /> Forestry to manage tree for their convenience, yet City pays- -may not be <br /> in the best interest of the City or tree. They want Eugene to be the same as <br /> other communities with regard to trees. <br /> Developers: Information, code interpretation, requirements. <br /> Timely, accurate, verbal. <br /> Inspections. <br /> Pruning to accommodate construction. <br /> Park Users: Aesthetic improvements -- planting, pruning, cottonwood cleaning. <br /> Dead trees preserved for wildlife. <br /> Dangerous trees made less hazardous. <br /> Environmental design to prevent muggings -- safety <br /> Other Departments: <br /> Engineering: Immediate service, expertise in up -front design as well as in the middle of <br /> a project when changes which impact trees come up on -site. Design phase <br /> they want issue identification. In the middle, want assistance with <br /> problem resolution that is timely and minimizes cost to the project. <br /> Allow exceptions to the code. <br /> Planting and establishment of trees on projects. <br /> Risk: Information -- document the history of maintenance for claims. <br /> Professional opinions and advice. <br /> DPS: Hazard mitigation, usually in an emergency situation when streets are <br /> blocked -- immediate attention. <br /> Parks Planning: Access to expertise and professional opinion. <br /> Help in choosing what trees to plant and where to plant. <br /> Coordination of efforts (UF doesn't plant trees in parks without plan from <br /> Parks Planning). <br /> Maintenance of trees and hazards. <br /> Help with contractors /feedback. <br /> Planning: Written information. <br /> Timely and thorough review of development proposals related to tree <br /> preservation issues. Meet deadlines established by state law. <br /> Site visits within 2 -3 days <br /> During plan review process, Urban Forestry will be available as lead in <br /> tree issues. <br /> Urban Forestry to be point person and take all calls regarding trees <br /> Land Use Managers: Urban'Forestry to take over entire program of inspection, review and <br /> enforcement <br /> Provide timely response (now) <br /> Consulting and problem solving <br />