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1600 <br />1400 <br />1200 <br />1000 <br />800 <br />600 <br />400 <br />200 <br />0 <br />FIGURE 1 <br />1992 1993 1994 1995 1996 <br />Legend <br />■ COMPLAINTS RECEIVED <br />■ NOTICES MAILED <br />ABATEMENTS <br />SERVICE REQUEST SUMMARY <br />