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FIGURE 1 <br /> SERVICE REQUEST SUMMARY <br /> 2000 ii <br /> 1500 riirm---irmi iiii <br /> 1000 <br /> 5 <br /> --. I <br /> 00 <br /> il l 411 1 11 1111 I <br /> 0 <br /> 1991 1992 1993 1994 1995 <br /> Legend <br /> • COMPLAINTS RECEIVED <br /> • NOTICES MAILED <br /> • ABATEMENTS <br />