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Maintenance Planning & Technical Support <br /> Major Accomplishments - 1993 and 1994 <br /> Continued development and implementation of the I/I program <br /> - provided planning and coordination of smoke testing and follow -up correction efforts; <br /> achieved and exceeded target for testing 10% of system per year (13% of system tested in <br /> 1994) <br /> - Refined and expanded flow monitoring program <br /> Provided support for implementing maintenance management systems <br /> - continued implementation of Sewer modules <br /> - contract management and design/implementation support for Facilities module <br /> - technical and computer support for Tree module <br /> Implemented billing system and customer service elements of new stormwater rate structure <br /> - coordinated data development and billing system modifications with EWEB & LCOG <br /> - account matching and reconciliation for over 5,000 commercial accounts <br /> - establish procedures for account management, credit & reductions <br /> - extensive customer service and support <br /> CSWMP development and implementation <br /> - provided staff resources for development of CSWMP and NPDES permit application <br /> - moved aggressively to develop positions and provide staffing for Maintenance programs <br /> - extensive progress in work program development and implementation <br /> Work section reorganization and space utilization <br /> - provided new organizational structure for work unit due to growth and change <br /> - modified duties of several position to increase internal support/completed classifications <br /> - moved to new work areas, completed three remodel projects, optimized space use <br />