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<br />MATSLER Clara T <br />From:wfmGovernmentAccountSupport@VerizonWireless.com <br />Sent:Thursday, April 03, 2014 7:28 PM <br />To:Dave.Kinder@VerizonWireless.com; MATSLER Clara T <br />Subject:RE: City of Eugene cell phone 541-953-5199 (WFM114508594) <br />Follow Up Flag:Follow up <br />Flag Status:Completed <br />Dear Clara, <br /> <br />We have completed your service request. <br /> <br />Reference Number: <br /> 114791796 <br /> <br />The following has been done: <br /> <br />Here is the response that we sent to clara.t.matsler@ci.eugene.or.us on 3/26/2014 in WFM 114508594 <br /> <br />We called you and left a voice mail. After reviewing the mobile number 541-953-5199, we are showing the <br />line was suspended with billing through the online portal on 09/25/2013. So if you would like to remove the line <br />from the account please reply to this email with I approve to disconnect the number 541-953-5199. Also since <br />the line was suspended online we are unable to extend any type of adjustments. <br /> <br />To inquire further about your request, please reply to this email or call our Business & Government Customer <br />Operations Team at 800-922-0204. To ensure correspondence continuity, please do not alter the subject line of <br />the message when replying. <br /> <br />Thank you for choosing Verizon Wireless. <br /> <br />Sincerely, <br /> <br />Melissa Cross | Verizon Wireless <br /> <br />Office: 800-295-1614 <br /> <br /> <br /> <br />-----Original Message----- <br />From: dave.kinder@verizonwireless.com <br />Sent: Thu Apr 03 13:57:25 CDT 2014 <br />To: wfmwestbscsupport@VerizonWireless.com; clara.t.matsler@ci.eugene.or.us <br />Cc: <br />Subject: RE: City of Eugene cell phone 541-953-5199 (WFM114508594) <br /> <br />Hello <br />Can you please provide an update on this request? <br />thank you <br />From: VZW WFM West BSC Support <br />[mailto:wfmwestbscsupport@HQ.VerizonWireless.com] <br />Sent: Wednesday, March 26, 2014 3:11 PM <br />1 <br /> <br />