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NRPA Benchmark Survey, April 2009
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NRPA Benchmark Survey, April 2009
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Correspondence
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Parks and Open Space
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ICMA <br />Page 20 of 24 <br />• EXCLUDE information collected from customer comment cards or comment sheets distributed at service <br />locations (e.g., at a traffic stop or precinct). If you would like to report these types of customer feedback, please <br />do so in the comments section. <br />75 <br />IF YES, continue to part "b" below. <br />IF NO, skip to Question 86. <br />a. Did your jurisdiction or department conduct a citizen survey on parks and recreation services? <br />I ✓ Yes F No <br />b. Date administered: Month 121 -12 <br />c. Date administered: Year 2007 Please enter 4 -digit year <br />d. Method of administration <br />Check all that apply: <br />F_ Mail <br />(-V Phone <br />F In person through home visit <br />f Electronic <br />e. Number of surveys distributed # 1O Not Available <br />g. Response rate _% <br />Computer calculated ((Q75f / Q75e) * 100) <br />76. Citizen rating of the range of activities at your jurisdiction's park and recreation facilities <br />USE data gathered from the sample ICMA Survey_ Questionnaire _.- Neighborhood _Services or from an equivalent <br />instrument. The questionnaire can be downloaded from CPM's private Web site at icma.org /cpm. <br />EXAMPLE: If swimming, tennis, golf, basketball, soccer, softball, and ice - skating are available, citizens might <br />rate the range of activities as "excellent." If only one or two activities are available, the rating might be "poor." <br />f. Number of surveys completed and returned 402 # r - Not Available <br />a. Excellent # <br />b. Good _ _# <br />c. Fair # <br />d. Poor _# <br />e. Don't know/No response # <br />77. Citizen rating of the range of activities at your jurisdiction's park and recreation facilities <br />a. Excellent _% <br />Computer calculated ((Q76a / (Q76a + Q76b + Q76c + Q76d)) * 100) <br />b. Good % <br />Computer calculated ((Q76b / (Q76a + Q76b + Q76c + Q76d)) * 100) <br />c. Fair % <br />http: / /cpm.icma.org/Survey _Manager /www /PrinterTemplate. cfin ?Section= Surveys &templa... 4/8/2009 <br />
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