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JOHN O'CONNOR <br /> Facilitation, Training, and Organizational Consulting <br /> 331 West 13t Street <br /> Eugene, Oregon 97401 <br /> Services <br /> • Assist managers, teams, boards of directors, and interest groups to develop strategic plans or to <br /> reach consensus on difficult issues. <br /> • Assist teams to understand their work as a system, identifying customers, outputs, and measurable <br /> results. <br /> • Assist teams to understand and use quality tools and approaches to improve work processes. <br /> • Assist teams and team leaders to learn and grow, including the use of Zenger Miller products. <br /> Clients and Consulting Experience <br /> • Organizational consultant for governmental and quasi governmental agencies. (Visitors and <br /> Convention Bureau of Lane County - board and staff; City of Springfield - executive team and Fire <br /> and Life Safety management team; Lane County government - Public Works Dept, Youth Services <br /> Department; School District 4J - Human Resources Department, facilitator cadre, Gilham site <br /> council; City of Eugene - City Council, executive management team, and various city departments <br /> and work groups; Willamette National Forest - in -house plan development and public meetings; <br /> Lane County Fair Board, and ad -hoc public policy meetings.) <br /> • Consultant to area non -profit Boards of Directors for planning and organizational development. <br /> (United Way of Lane County, The Relief Nursery, El Centro Latino Americano, Camp Fire Boys <br /> and Girls, Support Hult Operations, Looking Glass, Community Mediation Service.) <br /> • Trainer and presenter (Lane Community College, Lane County, Bend area Deming study <br /> group /Central Oregon Community College.) <br /> Employment <br /> • Personnel Management - General Foods Corporation, White Plains, New York. Various <br /> assignments in Chicago and White Plains. Final assignment, Personnel Manager for Sales and <br /> Services, Central States. <br /> • Personnel Management - City of Eugene. Final assignment, Personnel Manger. <br /> • Manager of Service Quality, Department of Library, Recreation and Cultural Services, City of <br /> Eugene. <br /> Education <br /> • B.S. in Humanities <br /> Loyola University, Chicago, Illinois <br /> • Graduate study in Human Resources Management <br /> Loyola University's Institute of Industrial Relations, Chicago <br /> University of Oregon, Eugene <br /> Certifications <br /> • Zenger Miller training - Zenger Miller Co. <br /> • Process Mapping - University of Minnesota <br /> • Managing for Continuous Improvement - Tennessee Associates International <br /> • Transitions Management - William Bridges <br /> • LIFO work styles analysis - Stuart Atkins Corp. <br /> • Consulting Skills - John Sherwood and Associates <br /> • Facilitation for Work Groups - American Productivity Center <br /> • Examiner - Oregon Quality Awards (1996 and 1997) <br />