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- Too much information for individuals to manage. <br /> - Some individuals are not sure when it is appropriate to share information or issues with <br /> others or a broader group. <br /> - High degree of specialization can lead to increased complexity in problem solving. Not <br /> helpful added complexity. <br /> - Some divisions processes conflict with others. <br /> Traffic calming project -) Bid-) Work started-* a contractor finishes their <br /> part- Engineering sends completion survey while project still in progress- leads to <br /> extra explaining for project manager. <br /> Engineering designs a project for Parks -) Sends survey- survey may miss <br /> broader context of project questions too narrow. <br /> - Survey may be miss - directed who is customer? Internal or external? <br /> - Service lead assigned to handle internal and external customers are often not <br /> identified. I.e., Internal problems exist when information is not communicated and <br /> coordinated so public outreach falls through the cracks. External problems exist when <br /> people are not sure who will respond to big issue. <br /> - Expectations for communication are not clear. How do individuals negotiate. <br /> - Project requirements, needs, customer relationships and roles need to be clearly <br /> identified. <br /> - Internal questions about a design may get directed to external customers instead of the <br /> internal contact person, which might lead to resurrecting an old issue that was resolved. <br /> - External customer initiates a question or request with a new contact or contacts to get <br /> a favorable response to problem or issue. <br /> - Project may not be understood scopes change. Narrow to broader or visa versa. <br /> - Methods to challenge original project scope are not being utilized. <br /> - Decision maker, makers or decision process is not identified at an early stage in the <br /> process and is sometimes never identified. <br /> - Project objectives may be too narrow when multiple objectives need to be considered. <br /> - When people get familiar comfortable work they might not want to let go of it. Not <br /> letting go may lead to narrow focus. <br /> - Project owner is not always defined. Short-term owners are not the same as the long- <br /> term owners who will be responsible to the public for the long haul. <br />