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Agenda <br /> Meeting #2: Stormwater/Wetlands <br /> June 15, 1994 <br /> 1:00 - 5:00 p.m., Maintenance Large Conference Room <br /> Objectives: <br /> o Discuss the framework for measuring service performance: the "mission" view, <br /> the "process" view, the "strategic" view — and how they link together. <br /> o Develop the "pracgts" view of the stormwater /wetlands service: inputs, activities, <br /> outputs, customers, key process measures. Prepare this for the service as a whole as <br /> well as its sub -parts: flood control, water quality and wetlands management, and <br /> overall service management. <br /> ime Agenda <br /> 1:00 Where we are in the service team process ... a recap. <br /> 1:05 How do you measure service performance? <br /> "mission" measures <br /> "process" measures <br /> "strategic" measures <br /> Developing the "Process" view of <br /> Stormwater/Wetlands Management <br /> 1:15 What is a "process" view? <br /> One "process" view of stormwater /wetlands. <br /> "Process" definitions. <br /> Steps for today's work: <br /> For each process: Small Groups <br /> 1:30 1) Identify outputs <br /> 2:00 2) Identify customers <br /> 3) Name the sub - service processes <br /> 2:30 BREAK <br /> 2:45 4) Identify inputs <br /> 3:00 5) Identify key process measures <br /> 3:45 For the stormwater /wetlands management <br /> service as a whole: <br /> — repeat steps 1 -5 <br /> 4:45 Evaluation <br /> 4:50 Wrap -up, next steps <br /> Bring to the Meeting: <br /> Goals and Policies Document <br /> Year One Workplan <br /> (a: jvc: pw2: mtg2ag en) 06 /15/94 <br />