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Service Administration <br /> Division/ Division/ ;> <br /> FY 95 Section/ Section/ <br /> Output Work Unit :Work Unit <br /> Multi-Year Strategies FY 95 Tasks Target Lead : Assist Source <br /> o Submit required state and federal plans and 1) Coordinate FY 95 NPDES Evaluation Evaluation Eng /'_/ <br /> complete: date? <br /> permit applications. 2) Submit West Eugene Wetlands Plan Amendment date? Eng /_1 <br /> o Encourage and support communication, ? <br /> coordination, and cooperative efforts that <br /> maximize available resources, reduce duplication <br /> of services, and prevent management <br /> conflicts. <br /> o Hire and manage needed staff - In , 1) Establish Staff Coordinating Committee date? Eng /_ <br /> 1 2) Obtain needed space Space obtained W W /,_ /y' . . <br /> o Implement an expanded storm sewer user fee. 1) Modify the fees to indude a trip generation date? Adm/_/ <br /> component. <br /> 2) Develop and implement procedures for matching Procedures;: date? Adm/:: / <br /> impervious surface tas lots with appropriate EWEB billing <br /> accounts. <br /> 3) Develop and implement procedures for notifying Procedures, date? Adm/ <br /> of their impervious surface area and billing <br /> fee rate. <br /> 4) Develop and implement procedures for investigating. Procedures, date? Adm/_/ <br /> responding and tracking property owners informal <br /> appeals. <br /> 5) Develop and implement procedures for Procedures date? Adm/_/ <br /> investigating, responding to and tracking property owners <br /> formal appeals. <br /> 6) Staff City Council Stomxwater Finance Committee .Eng /_/ Adrd / <br /> o Obtain federal/state/private funds to support the program. 1) Apply for Land & Conservation Funds Application Eng /_/ <br /> submitted, date <br /> HOW WELL ARE WE DOING? <br /> Service Administration staff will track the following indicators during FY 95 to assess effectiveness, efficiency, and customer satisfaction. <br /> Performance targets for these indicators will be established in FY 96. <br /> Effectiveness (Intermediate Outcome) Indicators Efficiency Indicators (cost per output or outcome) Customer Satisfaction Indicators <br /> Total Fees Generated Administration Cost/$ Fee <br /> Federal/state/private funds obtained % of customers pleased or very pleased with <br /> quality of service (accessibility, timeliness. <br /> staff attitude, resolution of problem) <br /> Benchmarking <br /> Comparisons to other communities will be <br /> made in future years. <br /> • <br /> Capital Projects <br /> Division/ Division/ <br /> .......... ............................... <br /> FY 95 Section/ Section/ <br /> Output Work Unit Work Unit <br /> Multi-Year Strategies FY 95 Tasks Target Lead Assist Source <br /> o Storm System Construction/rehab <br /> o Facility Improvements <br /> o Restore the Amazon Channel 1) Explore feasibility of Corps of Engineers f <br /> cost sharing agreement. <br /> 2) Hold a dedication ceremony for Eugene's <br /> first restored wetland site. <br /> HOW WELL ARE WE DOING? <br /> Capital Projects staff will track the following indicators during FY 95 to assess effectiveness, efficiency, and customer satisfaction. <br /> Performance targets for these indicators will be established in FY 96. <br /> Effectiveness (Intermediate Outcome) Indicators Efficiency Indicators (cost per output or outcome) Customer Satisfaction Indicators <br /> % of customers pleased or very pleased with <br /> quality of service (accessibility, timeliness, <br /> staff attitude, resolution of problem) <br /> Benchmarking <br /> Comparisons to other communities will be <br /> made in future years. <br /> (a:jvc:pw4:fy95sw)07/21194 <br /> 1 <br />