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Service Profile <br /> City of Eugene <br /> Draft 5/3/94 <br /> 1. Service ' nformation <br /> Mission <br /> Values <br /> Service Delivery Approach <br /> Customers /Stakeholders <br /> Policy Framework (Associated Council Goals. Long Range Plans) <br /> 2. System Measures <br /> Inputs (includes financial info) <br /> Outputs <br /> Ongoing System Measures <br /> Results of Prior Year Objectives <br /> Outcomes (Impact measures) <br /> 3. Service Issues <br /> a. Significant Trends <br /> (Trends re: customers. funders. other stakeholders. providers. <br /> competitors. political /legal. economic. social, technological) <br /> b. Service Assessment <br /> (What is working well. what could be improved. what new <br /> opportunities for service are presenting themselves. what could <br /> stand in the way of desired performance ?) <br /> c. Issue Identification <br /> 4. Service Workplans <br /> Goals <br /> Objectives (with Performance Measures tied to System Measures /Leads) <br /> [And . . .but not part of this process: Strategies, Action Plans] <br />