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_ .geT GOAL AND OBJECTIVES <br /> EXAMPLE <br /> Decrease <br /> processing <br /> time for plan <br /> checking and <br /> inspections <br /> Reduce <br /> demand for <br /> customer <br /> contacts by <br /> 25% before <br /> Improve September <br /> capacity to . 1 9 9 4 <br /> measure Plan <br /> Review time Manage <br /> by January Complete service <br /> 1995 inspections fluctuations Reduce <br /> within 24 to meet or Supplemental <br /> hours of exceed cycle Reviews by <br /> request 95% time 20% <br /> of the time standards for <br /> by 19XX plan checking. <br />