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VISION . <br /> GOALS <br /> MISSION OBJECTIVES <br /> VALUES STRATEGIES <br /> ENVIRONMENT customers <br /> economy collaborators <br /> technology suppliers <br /> society regulators <br /> politics <br /> ORGANIZATION <br /> Inputs Outputs <br /> Activity ► Activity ■ Activity <br /> DELIVERING SERVICE <br /> • <br /> PERFORMANCE <br /> financial <br /> customer satisfaction <br /> processes & improvement <br /> community needs <br /> SERVICE SYSTEM <br />