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I�. <br /> CUSTOMERS <br /> CORE PROCESSES <br /> I m Representatives of all customer groups were involved in <br /> r developing the Comprehensive Stormwater Management fulfill its mission and achieve its goals, the r aJ m <br /> Plan. Customers included: management service has been organized into several m( <br /> Citizens of Eugene work components. These are described d briefly below arc <br /> • Recreators - individuals and groups provide the framework for the FY95 service workplan. <br /> • Wetlands property owners <br /> • Owners of property adjacent to the stormwater system PLANNING AND MANAGEMENT <br /> • Nature groups and environmental interest groups Tlus aspect of the service includes development of <br /> • • Developers /contractors _ comprehensive Management stormwateriasianagement plans tha <br /> •• Chamber 6riunerce consider flood protection, water quality, and related nati <br /> • Local decision making bodies resource protection; participation in the Corps of <br /> • Permitted businesses Engineer's Amazon Creek restoration project: and <br /> engineering services at the Permit and Information Cent <br /> Although not direct service customers. a variety of <br /> regulatory agencies have established standards and DEVELOPMENT STANDARDS <br /> requirements the Public Works De Activities include improved stormwater quality design <br /> it delivers stormwater services partment must meet as standards for development and associated regulations for <br /> • The U.S. Environmental protection agency the disposal of stormwater. Staff' establish private /public <br /> management responsibilities for stormwater operations a, <br /> • The Oregon Department of Environmental <br /> • The Federal Em en Management Quality improve controls ro construction - related impacts to orate: <br /> erg cy anagement Agency uali <br /> • The U.S. Corps of Engineers q tSv such as erosion. <br /> • The Bureau of Land Management <br /> • The State Department of Land Conservation and OPERATIONS AND MAINTENANCE <br /> Development Activities include ongoing programs such as maintaining <br /> • The Division of State Lands channels. storm drain pipes. catch basins. inlets, and <br /> • The Soil Conservation Service related equipment. Staff also manages vegetation. sweeps <br /> streets, picks up leaves and litter. and prevents and clean <br /> In addition to ensuring the department meets federal and up spills. Staff also updates maps of the stormwater syste, <br /> state standards. these regulatory agencies may that documents conditions. performance. and associated <br /> access to significant amounts of federal and statef n These programs are evaluated and modified <br /> that can be used to fund targeted stormwater activities. g to improve effectiveness in reducing stormwater quality <br /> impacts. <br /> L ONG - TERM GOALS S St t �p� RESOURCE-MANAGEMENT <br /> wetlands, <br /> public access to wetland areas, incorporates natural des <br /> In addition to the Comprehensive Storrruvater Ma�urg systems into the conveyance system. and oversees the <br /> Plan, sev eral other man ter plans adopted by the Eugene <br /> and Permitting for approval of wetland impact permits <br /> City Council and other local jurisdictions guide the delivery and mitigation plans for the West E <br /> of the stormwater service. These plans idea To manage the wetland mitigation Eugene Wetlands area <br /> guide the delivery se identify goals to tig bank. an inventory of <br /> a3' integrated stormwater services. The Parcels have been set aside to exchange for property that <br /> following goals were drawn from those plans: will be developed in wetland areas. <br /> 1. Manage the stormwater service as cost - effectively as INSPECTION. ENFORC NT. AND MONITORING <br /> possible. In an effort to characterize the quality of water during <br /> 2. Meet the drainage needs of the community and related rainstorms. samples are routinely collected at six <br /> federal /state flood control requirements. monitoring stations in the stormwater system during <br /> 3. Protect surface water quality from the negative effects of storms. Data collected at these stations allows the <br /> the urban environment and meet federal /state surface department to assess the types and quantities of pollutants <br /> water quality requirements. entering the system, as well as the effectiveness of <br /> 4. 'Transition to an integrated system that balances stormwater management practices. <br /> multiple objectives of drainage, surface water quality, <br /> and related natural resources. Staff has initiated an ambient sampling program to collect <br /> 5. Maximize use and protection of natural resources baseline information on water quality in major receiving <br /> related to the storrnwater system and meet related water in the Eugene urban watershed. Samples are <br /> federal /state requirements. collected at locations in the Willamette River and Amazon <br /> 6. Enhance community stewardship and citizen advocacy Creek during dry weather and storms. The data provides a <br /> by improving the understanding and awareness of the comparison between water quality under normal flow <br /> value of water and related natural resources, conditions and that during storms. <br /> 7. Maintain and refine an equitable funding strategy. <br /> As mandated by the NPDES stormwater regulations, Public <br /> Works will initiate new efforts to identify and reduce illegal <br /> 70 STORMWATER MANAGEMENT SERVICE <br />