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•General Informatio. <br /> Conditions of Service Terms & Charges <br /> The services listed below are in accordance with the policies The following descriptions have been developed to help you <br /> and procedures of Lane Electric Cooperative, including the better understand some of the terms you will find on your billing <br /> right of access to your premises for meter reading and statement. <br /> maintenance purposes. <br /> Basic Charge: A member's equal share of Lane Electric's <br /> Billing Inquiries: For prompt and convenient service please fixed costs including poles, wires, transformers, meters, <br /> call our office at 541.484.1151. Billing inquires are answered substations, etc., needed to deliver electricity to your home, <br /> by the customer service department during regular office hours, whether or not a single kilowatt -hour is used. It also includes <br /> 8 a.m. - 5 p.m., Monday through Friday. our average cost for reading meters, right -of -way trimming, <br /> processing electric bills, maintaining our distribution system, <br /> Bill Payment: A retum envelope has been included in your and the repayment of long -term debt. <br /> statement for making a payment by mail. When paying your bill <br /> in- person, please be sure to bring your statement with you. Current Charges: Charges incurred within a billing period, <br /> typically within the last 45 days. <br /> Meter Readings: Unless otherwise noted, the meter reading <br /> shown on your bill is actual. If for any reason, we are unable to Kilowatt (KW): A unit of measurement representing the <br /> obtain an actual reading, an estimated reading will be used and highest electricity demand during a 30- minute period for a <br /> a message will appear on your statement. high - voltage or large power customer. <br /> Power Outages: Please notify Lane Electric immediately if Kilowatt-Hour (kWh): A unit of measure to explain the <br /> you experience a power outage. To report a power outage, amount of electricity consumed over time. One kilowatt of <br /> please call our office at 541.484.1151. electricity supplied for one hour equals one kilowatt -hour. It <br /> takes one kWh to power a 100 -watt light bulb for 10 hours. <br /> Terms of Payment: Payment on your electric bill is due and <br /> payable by the due date shown on the front of your statement. Late Charge: A late fee of $5 will be charged at the time of <br /> Current charges become past due when a payment has not final notice of disconnection on past due balances. <br /> been made to Lane Electric by the due date. Prompt and <br /> timely payment is always appreciated. Meter Multiplier: A meter multiplier applies to large, high <br /> amperage services requiring special meters that record a <br /> portion of actual usage. The kWh usage is multiplied by the <br /> meter multiplier to calculate the total kWh use shown on the <br /> electric bill. <br /> Past Due Charges: Previously billed charges that have not <br /> been paid, and are forwarded to the next billing period. <br /> Payment is due upon receipt. <br /> Lane Electric Cooperative is a non - profit, customer owned utility <br /> governed by a member - elected board of directors. <br /> Comments or questions? Please let us know. <br /> If you would like someone to notify you, please provide your telephone number and email address and let us know the <br /> best time to contact you. Thank you. <br /> Phone Number: Email Address: Best Time: <br /> We're located at: Want to contact us? <br /> LANEELECTRIC 787 <br /> Box 21410 Bailey Hill Road Office: Eugene, Oregon 4 541) 484-7316 <br /> 1 <br /> ATouchstone Energy' Cooperative OA Eu Email( <br /> 9 g question .comment @laneelectric.com <br /> www.Ianeelectric.com 97402 -0407 <br /> Office hours are 8:00 a.m.to 5:00 p.m., Monday through Friday, except holidays. <br />