2007 Park Maintenance Service Level Gap Analysis

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Park Maintenance Service Level Gap Analysis Last updated 7/17/2007 INTRODUCTION The topic of a gap between the resources available and the assets that we are responsible for maintaining has come up in discussions, especially as our assets continue to grow and staffing levels remain relatively unchanged. Also, with growth in our system assets, it was believed that we could not maintain our assets to the current maintenance standards without increasing staff resources. While most believe that this gap or lack of resources exists, we have not quantitatively evaluated the issue to define the extent of the gap. At the "All Supervisor Retreat" in December 2006, a Maintenance Gap Analysis committee was formed and charged with the task to estimate what current gap existed between the maintenance staffing resources available and the amount of maintenance staffing resources needed to maintain our assets to the current standards of maintenance. The committee was asked to meet up to four times and report back to the all supervisor group with an answer to the question, "Do we have a maintenance gap ? ". The following sections describe the overall approach taken by the committee, the more detailed methods and analysis used to evaluate whether there is a service level gap, and the conclusions from that analysis. In both cases, initial estimates result in a clear and substantial gap between current and needed staff resources. APPROACH The task of determining the current gap between the maintenance resource and what is needed to maintain all of the assets for the entire Division would be a huge undertaking of time and effort. To fit the task to the parameters of the assignment, several assumptions had to be made. • Asset inventory data does not exist for all Division assets, therefore, this gap analysis will be limited to assets that are already inventoried • Since the committee was made up of members representing the Parks Operations and Natural Resources Sections, this analysis would be limited to these work groups • The scope of the committee assignment would not allow a comprehensive analysis for these work groups so an estimate for the Parks Operations and Natural Resources Sections was obtained by utilizing existing data and data that could be compiled within the scope of the assignment. For the Parks Operations estimate, we picked three critical maintenance tasks that we had both inventory data and maintenance frequency information. They are: Turf Mowing, Litter Removal, and Landscape Bed Maintenance. We used time standard data from the NPRA (National Parks and Recreation Association) and asset inventory data and frequency data from our park system inventory database. These three maintenance tasks represent critical services that the public would notice if they were not done or if the standards dropped significantly. They impact the quality of visit that the public will have in our parks. For the Natural Resources estimate, two Resource Management Plans (RMP's) were used, Meadowlark Prairie and Morse Ranch Park to evaluate two core natural resource tasks performed by the Natural